When an article can be returned
Contact us within 7 days of receiving your order. Articles should be unworn, unwashed, unaltered and in their original condition with tags attached. Keep the original packaging and your order confirmation or other proof of purchase.
If your item arrived damaged, defective or different from what you ordered, explain the issue when you contact us and keep clear photographs of the article and packaging. We will explain how to share any photographs needed for the review. Please avoid using or altering the article before the issue has been reviewed.
How to request a return or exchange
- Send a request through the Zarnigaar contact form, including your order number, the article name and the reason for your request.
- We will review the details and ask for photographs or further information where needed.
- Wait for our confirmation and return instructions before posting the parcel. We will confirm the return address and any applicable courier charges with you.
- Pack the article securely and keep your courier receipt and tracking number until the request is resolved.
Inspection and exchanges
Returned articles are inspected against the request and the eligibility conditions above. We will explain the outcome and any issue that prevents a return from being accepted.
Exchanges depend on the requested size, colour or article being available. Any price difference and delivery charges will be confirmed before an exchange is arranged. If a replacement is unavailable, we will discuss the available resolution with you.
Refunds and payment method
If a refund is approved, we will confirm the amount, payment method and expected processing time with you. A return request or a parcel being delivered back to us does not by itself confirm that a refund has been approved.
For an online payment, an approved refund will be returned to the original payment method where the payment provider supports it. For Cash on Delivery, we will agree a suitable refund method with you after verifying the order. Banks and payment providers may take additional time to show a completed refund.
Any treatment of original delivery charges or return courier costs will be explained as part of the resolution before you send the parcel. If you are unsure, ask us before booking a courier.
Cancellations and unavailable items
To request a cancellation or an order change, contact us as soon as possible with your order number. We can review requests before dispatch; once a parcel has been dispatched, the return process applies.
If an article cannot be supplied, we will contact you about the affected item. Any amount already paid for an item we cannot fulfil will be refunded, with the refund arrangements confirmed with you.
Help with an existing request
Please use the contact form and quote your order number and any return tracking reference. Do not send card security codes, wallet PINs, passwords or one-time passcodes.